Manage your incoming orders through Pelican Picking Integration#

Partner API/Orders is the collection of endpoints you can use to manage the order fulfilment journey.

These endpoints offer different functionalities depending on the type of fulfilment device used - Pelican (our flagship picking solution) or Partner Own picking solution (Partner Picking)

What will you get out of this section?#

This section will guide you through the need-to-know details of our Partner API/Orders (via Pelican). By the end of this section, you will:

• Understand the Partner API/Orders is and does if you use Pelican (our order management solution)
• Get to know about the integrations prerequisites and how to Integrate
• Get familiar with endpoints and their use cases
• Learn how to test the Integration
• Get familiar with troubleshooting
• Having Trouble? Read our FAQ

What is Partner API/Orders (Pelican Picking)?#

This integration type enables you to manage aspects related to order management via integrations while using our picking solution, Pelican.

Key benefits of establishing this Integration:
The Pelican Picking Integration enables you to process and manage orders in real time.

• Real-Time Order Tracking – Get synchronous updates on live orders, and ensures smooth order fulfillment flow
• Automated Order Syncing – Integrate your systems with our platform for automatic orders updates, and receipt printing, reducing manual efforts
• Easy Access to Order Data – You can retrieve historic order data, analyze trends, and optimise the integration

Below you can find a quick overview of Pelican, and we will also discuss which types of partners this integration would be ideal for.

What is Pelican?#

Pelican is an Android based app that allows you to pick and fulfill your customer orders. This can be downloaded and used on Android based mobile phones or tablets/dedicated picking devices (read on for more information).

Pelican seamlessly integrates with our Partner API/Orders endpoints to notify the customer about the status of your order, throughout the order journey.

Pelican is available with or without a dedicated picking device (i.e., it can be installed as an application onto a mobile phone). It has a range of functionalities, valuable to ensure pickers can manage orders effectively.

1. Pick and fulfill customer orders
2. Replace products in customer orders
3. Change order prices of products
4. Cancel an Order
5. Vendor Acceptance - for when you do the delivery
6. Enable and Disable Products for Sale
7. View Order Information
8. Set store online and offline/busy based on store availability
9. Call Customer
10. Chat with Support

Have a look at the Pelican overview video below & if you have any questions, contact your account manager.

Which type of Partners should use this integration?#

The Partner API/Orders Integration enables you to process and manage orders in real time. It’s useful for Partners:

• Handling a high volume of orders
• Looking to improve order accuracy and efficiency
• Wanting real-time order updates
• Partners with existing order management systems & who can develop an API or can access third-party support to do this
• Partners looking to make use of our Pelican picking application and the various functionalities it offers (i.e., item replacement, store operations, picker work scheduling etc)