Introduction
API
Manage Incoming Orders
Manage your Catalog of products
SFTP
Manage your Catalog of products
Manage your Promotions
Troubleshooting#
Click below to jump to the topics:
- How do I know my integration is live & running?
- There’s an Error or a Problem: How Can I Debug My Integration?
How do I know my integration is live & running?#
You can monitor the integrations from Partner Portal directly. When OT API triggers orders to your webhook success or failures are logged in the Shop Integrations > Order status updates tab. In the event of an observed error, it should be resolved by the Partner.
There’s an Error or a Problem: How Can I Debug My Integration?#
If you’re experiencing issues with your integration, follow these steps to identify and resolve the problem:
- Check the Shops Integrations Plugin in the Partner Portal to verify that your integration is correctly set up and there are no errors demonstrated visibly
- Gather key details about the issue, including error messages, timestamps, and any relevant API request/response logs.
- Assess the impact – is the issue affecting all orders/promotions/catalog updates or just specific ones? How critical is the problem for your operations?
- Contact your account manager and provide:
- A clear description of the issue.
- Error details (logs, screenshots, API responses).
- The scale and impact on your business.
- Retry or test the integration to see if the issue persists after making adjustments.
Providing complete and accurate information will help speed up the troubleshooting process.