Troubleshooting#

Jump to the specific troubleshooting topics below:

• How do I know my integration is live & running?
• There’s an Error or a Problem: How Can I Debug My Integration?

How do I know my integration is live & running?#

You can monitor the integrations from Partner Portal directly. When you send API updates to your store, success or failure is logged in the `Shop Integrations > API>Assortment API` tab. In the event of an observed error, e.g. invalid `sku` it should be resolved by the Partner by adding corresponding `sku` to the catalog

There’s an Error or a Problem: How Can I Debug My Integration?#

If you’re experiencing issues with your integration, follow these steps to identify and resolve the problem:

• Check the Shops Integrations Plugin in the Partner Portal to verify that your integration is correctly set up and there are no errors demonstrated visibly
• Gather key details about the issue, including error messages, timestamps, and any relevant API request/response logs.
• Assess the impact – is the issue affecting all orders/promotions/catalog updates or just specific ones? How critical is the problem for your operations?
• Contact your account manager and provide:
  • A clear description of the issue.
  • Error details (logs, screenshots, API responses).
  • The scale and impact on your business.
• Retry or test the integration to see if the issue persists after making adjustments.

Providing complete and accurate information will help speed up the troubleshooting process.