Introduction
API
Manage Incoming Orders
Manage your Catalog of products
SFTP
Manage your Catalog of products
Manage your Promotions
Troubleshooting#
Jump to the specific topic:
- How do I know my integration is live & running?
- There’s an Error or a Problem: How Can I Debug My Integration?
How do I know my integration is live & running?#
If you've generated the API token and executed the query to create the promotion, you can verify its creation in the Shops Promotion section of the Partner Portal. There, you’ll be able to see if the promotions were created via API—confirming that your integration is successfully running.
There’s an Error or a Problem: How Can I Debug My Integration?#
If you’re experiencing issues with your integration, follow these steps to identify and resolve the problem:
- Gather key details about the issue, including error messages, timestamps, and any relevant API request/response logs.
- Assess the impact – is the issue affecting all orders/promotions/catalog updates or just specific ones? How critical is the problem for your operations?
- Contact your account manager and provide:
- A clear description of the issue.
- Error details (logs, screenshots, API responses).
- The scale and impact on your business.
- Retry or test the integration to see if the issue persists after making adjustments.
Providing complete and accurate information will help speed up the troubleshooting process.